Norden Academy is a Corporate Knowledge initiative by Norden Communication, created to give back to the community by empowering individuals with industry-ready skills in the ELV and ICT domains. Through structured training programs and expert-led courses, the Academy bridges the gap between academics and real-world industry practices — helping learners build strong technical foundations and advance their professional growth.
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Norden Academy is a Corporate Knowledge initiative by Norden Communication, created to give back to the community by empowering individuals with industry-ready skills in the ELV and ICT domains. Through structured training programs and expert-led courses, the Academy bridges the gap between academics and real-world industry practices — helping learners build strong technical foundations and advance their professional growth.
IGT Solutions
IGT Solutions
Global Sourcing and Logistics Provider Across South Africa
Established in 1998, IGT Solutions has evolved into a powerhouse for next-generation customer experience (CX), specializing in transformative, AI-led interactions for the world’s most innovative brands. Headquartered in Gurugram, India, the company maintains a massive global footprint with 31 delivery centers spanning 13 countries, including the USA, UAE, Spain, and the Philippines. With a dedicated workforce of over 25,000 technology and CX specialists, IGT serves nearly 90 marquee customers, solidifying its position as a dominant force in the global IT services and consulting landscape.
What IGT Solutions Brings
Integrated Technology and BPM: A Hub for Intelligent Automation
IGT Solutions offers an expansive portfolio of integrated BPM and digital services, with a deep specialization in the Travel and High-Growth Tech industries. Their technical suite covers everything from Travel CRM and Flight Rebooking to advanced AI, Robotic Process Automation (RPA), and Big Data analytics. By blending digital and human intelligence, IGT manages end-to-end CX journeys—including omnichannel CRM and intelligent video analytics—ensuring that complex interactions are simplified into seamless, high-performance digital solutions for their partners.
Commitment to Operational Excellence and Process Rigor
At the heart of IGT’s philosophy is a relentless focus on quality and industry-leading standards. The organization adheres to Six Sigma rigor and holds elite certifications including CMMI SVC Level 5, COPC® v6.0, and ISO 27001:2013, ensuring maximum data security and process efficiency. Their mission is to redefine the customer journey through a “Digital-First” approach, building long-term collaborative relationships grounded in technical excellence and a commitment to simplifying the most complex challenges in the digital world.
- +27 21 811 9577
- mktg@igtsolutions.com
- www.igtsolutions.com
- 6th & 7th Floor, The Box, 9 Lower Burg Street, Cape Town WC 8001, South Africa
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